Support

Accessing Support

Click your avatar in the top-right corner, then select "Support" from the dropdown menu.

Support Ticket Dashboard

The support page shows a list of your support tickets with:

• Search — find tickets by keyword
• Filters — filter by status (Open, In Progress, Resolved, Closed) and priority (Low, Medium, High)
• Status Badges — visual indicators of each ticket's current state

Support ticket list with search and filters

Creating a Support Ticket

Click the "New Ticket" button to open the creation form:

• Title — a brief summary of your issue
• Description — detailed explanation using a rich text editor (bold, lists, links, etc.)
• Priority — Low, Medium, or High
• Project Association — link the ticket to a specific project (optional)
• Attachments — upload files and screenshots to help describe the issue

The new ticket creation form

Ticket Details

Click any ticket to view its full details:

• Complete description and metadata
• Status badge and priority level
• Comment System — exchange messages with the support team, attach additional files

Ticket Management

• Status Updates — tickets progress through: Open → In Progress → Resolved → Closed
• Assignment — support staff can assign tickets to specific team members
• Priority Adjustments — priority can be updated as the situation evolves

Role Access:

• All users can create and view their own support tickets
• Admins and support staff can assign tickets, update status/priority, and view all tickets
• Support Metrics (tickets by status and priority) are visible to support staff

Video Tutorial